Thank you for making a purchase with Vienestse! We hoped you loved the products, if not, Vienestse will try its best to serve you. Kindly go through the the terms for our return and refund policy below:
Returns:
- Our policy lasts 30 days. If 30 days have gone by since your purchase, your order is not-eligible for return.
- To be eligible for a return, your item must be unused and in the same condition that you received it along with the original packaging. 15-20% restocking fees may apply.
- If customer is returning the order because of Vienestse mistake (wrong item received, item is damaged in transit etc), we will send a return label. Otherwise customer will be responsible for shipping charges and returning it back to us.
- To complete your return, we require a receipt or proof of purchase. Please include it in your return.
- Please do not send your purchase back to the manufacturer.
- Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
- Additional non-returnable items: Gift cards
- Ship all your returns to: 4430 Bruner Ave, Bronx, NY 10466
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (If Applicable):
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] and our team will do its best to assist you.
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 4430 Bruner Ave, Bronx, NY 10466
Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
